What is a Global Capability Center (GCC)?

A Global Capability Center (GCC) is a centralized offshore unit established by an organization to deliver strategic services such as IT, engineering, analytics, finance, and R&D to support global operations.

What is an Offshore Development Center (ODC)?

An Offshore Development Center (ODC) is a dedicated team located in a different country that focuses primarily on software development, application maintenance, and technology support for a client.

What services are commonly delivered through a GCC?

GCCs provide services such as IT operations, product engineering, data analytics, cybersecurity, finance and accounting, HR services, and research and development.

What are the key benefits of setting up a GCC?

Key benefits include cost optimization, access to global talent, operational scalability, faster innovation, improved control, and long-term strategic value creation.

Which industries commonly use GCCs and ODCs?

Industries such as technology, banking and financial services, healthcare, manufacturing, retail, telecom, and automotive commonly leverage GCCs and ODCs.

What locations are popular for setting up GCCs and ODCs?

Popular locations include India, Eastern Europe, Southeast Asia, Latin America, and the Philippines due to strong talent pools and cost advantages.

How long does it take to set up a GCC or ODC?

The setup timeline can range from a few weeks to several months, depending on factors such as location, scale, infrastructure requirements, and governance model.

Is a GCC or an ODC better for long-term growth?

A GCC is generally better for long-term strategic growth and innovation, while an ODC is ideal for rapid execution, flexibility, and short- to medium-term technology needs.

How do GCCs and ODCs help with cost optimization?

They reduce costs by leveraging lower labor expenses, optimizing resource utilization, minimizing infrastructure investments, and enabling round-the-clock development through time-zone advantages.

How is data security and IP protection handled in GCCs and ODCs?

Data security is ensured through strict compliance frameworks, secure infrastructure, access controls, legal agreements, and adherence to international standards such as ISO, SOC, and GDPR.

COPO Company Owned Partner Operated —scalable GCCs & ODCs with expert execution, Zero CapEx, Liability and absolute IP ownership. Read More

Digital Twin Tailored GCCs that offer real time operational sync,with no time zone restrictions and maximum operational efficiency. Read More

COPO & Digital Twin
Integrated Service Model A study based proposition to build a global standard GCC mechanism for Large & Medium Corporations Read More

India's Leading
GCC Enabler Your definitive partner for end-to-end GCC excellence—empowering global enterprises with future-ready solutions. Read More

"Roughly 60 percent of the top 500 global companies have set up GCCs in India, according to the 2024 annual report of Inductus, a GCC enabler.” – Forbes India

“US GCC Centres Lead in India, Non-US Firms Catching Up” - AIM

“Company-Owned-Partner-Operated model adoption to surge 25pc by 2030 amid GCC growth Inductus” - The Week Live

“India Working on New GCC Policy to Tap Sector Growth with Fresh Incentives…” – India Briefing

"India’s regional resilience key to GCC strategy, experts indicate " - The Hindu Businessline

Global Capability Centers (GCC): Advantage India

India has solidified its position as a global hub for Global Capability Centers (GCCs), with over 1,800 GCCs already established, contributing to a market size exceeding $46 billion. Hosting more than 50% of the world's GCCs, India offers unmatched advantages, including access to a vast talent pool of millions of professionals, cost-effective operations, and cutting-edge technology infrastructure.

Strategic R&D and business innovation are driving global firms to India as they seek to tap into this dynamic ecosystem for their next phase of growth. With strong government incentives, world-class infrastructure, and a rapidly expanding digital economy, India is the prime destination for businesses looking to scale and innovate.

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Types of Global Capability Center (GCC)

India offers a diverse range of Global Capability Centers (GCCs) that cater to various business needs, each designed to enhance efficiency, drive innovation, and optimize operations:

01Shared Service Centers:

These centers centralize and standardize key functions such as finance, HR, IT, and procurement. By consolidating these services, shared service centers improve operational efficiency, reduce costs, and streamline processes within the parent organization.

02R & D Centers:

Focused on research and development, R&D centers are innovation hubs dedicated to creating new products, technologies, and processes. These centers often specialize in specific fields where the parent organization has established expertise, driven forward innovation and maintaining a competitive edge.

03Knowledge Centers:

Knowledge centers are designed to facilitate the remote sharing of information across the organization. They are responsible for gathering, managing, and disseminating knowledge, ensuring that valuable insights and expertise are accessible across global teams and geographies.

04Innovation Centers:

These centers are dedicated to fostering creativity and collaboration. Innovation centers serve as incubators for new ideas, where companies can explore, research, and prototype groundbreaking solutions. They play a crucial role in driving the company's strategic initiatives and future growth.

05Customer Service Centers:

Customer service centers provide comprehensive support to clients, handling inquiries, complaints, and feedback. These centers are essential for maintaining strong customer relationships and ensuring a high level of customer satisfaction.

“ You need extraordinary resources to deliver an exceptional solution. That’s where India and it’s GCC Ecosystem comes to the fore.

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Steps in setting up Global Capability Center (GCC)

Define Your Vision

Ensure your GCC aligns with the parent company's vision and strategy. Over time, maintain cultural consistency across both entities.

Standardize SOPs

Streamline operations by standardizing processes for hiring, procurement, and payments. This fosters transparency and smoother transitions.

Complete the Paperwork

Handle formalities like the MoA, Articles of Association, and Directors ID.

Plan for Growth

Initially a process hub, your GCC can evolve into a center for innovation, spotting trends, and developing new business practices.

Choose the Right Location

Select a city and neighborhood that aligns with your business strategy and offers easy access to employees and materials.

Hire Flexibly

Leverage India’s talent pool by fostering an inclusive work culture. Offer perks like remote working and differentiated HR practices to retain top talent.

Service Models

BOT (Build-Operate-Transfer)

• Build-Operate-Transfer model.
• Launch your dedicated GCC in India with precision.
• Tap into India’s talent pool and cost efficiencies.
• Operations tailored to your strategic objectives.
• Robust control over processes and data integrity.
• Seamless transition to full ownership with optimized infrastructure.

COPO (Company-Owned, Partner-Operated)

• Company-owned, Inductus-operated GCC.
• Retain full ownership with zero operational burden.
• Access our proven expertise for agile, scalable operations.
• Zero CapEx option with mirrored digital excellence.
• Uncompromising IP security and regulatory compliance.
• Pre-built systems for rapid deployment and efficiency.

FLEXI (Adaptive GCC Solutions)

• Fully customized GCC services on demand.
• Adaptive model with no rigid commitments.
• Scale effortlessly to match your evolving needs.
• Leverage niche skills and cutting-edge technology.
• Ironclad data protection and compliance standards.
• Integrate seamlessly with your existing ecosystem.

Service Models: Know More

The Global GCC Summit – 2025

The Global GCC Summit 2025 served as a timely platform to define how India will continue strengthening its position as a preferred global destination for high-value GCC operations. With participation from senior executives, government officials, academia, global partners, and industry associations, the summit emphasized innovation, policy clarity, talent leadership, and sustainable growth. The discussions and insights shared throughout the event reinforced India’s role as a strategic global partner for enterprises building resilient, future-ready capability centers.