Global Capability Centers (GCC): Advantage India

India has solidified its position as a global hub for Global Capability Centers (GCCs), with over 1,800 GCCs already established, contributing to a market size exceeding $46 billion. Hosting more than 50% of the world's GCCs, India offers unmatched advantages, including access to a vast talent pool of millions of professionals, cost-effective operations, and cutting-edge technology infrastructure.

Strategic R&D and business innovation are driving global firms to India as they seek to tap into this dynamic ecosystem for their next phase of growth. With strong government incentives, world-class infrastructure, and a rapidly expanding digital economy, India is the prime destination for businesses looking to scale and innovate.

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Types of Global Capability Center (GCC)

India offers a diverse range of Global Capability Centers (GCCs) that cater to various business needs, each designed to enhance efficiency, drive innovation, and optimize operations:

01Shared Service Centers:

These centers centralize and standardize key functions such as finance, HR, IT, and procurement. By consolidating these services, shared service centers improve operational efficiency, reduce costs, and streamline processes within the parent organization.

02R & D Centers:

Focused on research and development, R&D centers are innovation hubs dedicated to creating new products, technologies, and processes. These centers often specialize in specific fields where the parent organization has established expertise, driven forward innovation and maintaining a competitive edge.

03Knowledge Centers:

Knowledge centers are designed to facilitate the remote sharing of information across the organization. They are responsible for gathering, managing, and disseminating knowledge, ensuring that valuable insights and expertise are accessible across global teams and geographies.

04Innovation Centers:

These centers are dedicated to fostering creativity and collaboration. Innovation centers serve as incubators for new ideas, where companies can explore, research, and prototype groundbreaking solutions. They play a crucial role in driving the company's strategic initiatives and future growth.

05Customer Service Centers:

Customer service centers provide comprehensive support to clients, handling inquiries, complaints, and feedback. These centers are essential for maintaining strong customer relationships and ensuring a high level of customer satisfaction.

“ You need extraordinary resources to deliver an exceptional solution. That’s where India and it’s GCC Ecosystem comes to the fore.

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Steps in setting up Global Capability Center (GCC)

Define Your Vision

Ensure your GCC aligns with the parent company's vision and strategy. Over time, maintain cultural consistency across both entities.

Standardize SOPs

Streamline operations by standardizing processes for hiring, procurement, and payments. This fosters transparency and smoother transitions.

Complete the Paperwork

Handle formalities like the MoA, Articles of Association, and Directors ID.

Plan for Growth

Initially a process hub, your GCC can evolve into a center for innovation, spotting trends, and developing new business practices.

Choose the Right Location

Select a city and neighborhood that aligns with your business strategy and offers easy access to employees and materials.

Hire Flexibly

Leverage India’s talent pool by fostering an inclusive work culture. Offer perks like remote working and differentiated HR practices to retain top talent.