Can an Offshore Delivery Center Support AI and Digital Transformation Projects?

Successful AI-enablement inside an offshore delivery center rarely happens by accident. It follows a handful of repeatable operating approaches that separate mature ODCs from ones still finding their footing. The table below breaks down the models doing the heaviest lifting today.

These approaches rarely operate in isolation. Together, they explain why certain industries have moved faster than others in offshoring their AI ambitions.

Representing the energy sector at this year’s summit is Molyama Kromah, head of British Petroleum TSI—the engineering and subsurface pillar of British Petroleum’s Pune business and technology center. “BP p.l.c. is a British multinational oil and gas company headquartered in London, England. It is one of the oil and gas “supermajors” and one of the world’s largest companies measured by revenues and profits.” With 25 years of experience as an oil and gas professional at BP, Molyama has worked across Trinidad, the UK, and Egypt in both operated and non-operated businesses. For more than five years now, based in India, she began by supporting the development of gas fields off the country’s East Coast before stepping into her current leadership role in 2023. A reservoir engineer by training with an MSc in petroleum engineering, Molyama has developed and executed long-term strategies for oil and gas businesses and has operationalized critical transformation plans for BP. She brings genuine enthusiasm for the industry’s direction and a strong commitment to building a bright, sustainable future for the global energy sector.

Why does an international voice matter on an Indian stage? Because the GCC story is no longer a back-office narrative; it is a global one. Leaders like Dr. Heinzelmann and Molyama Kromah have built and scaled capability centers across continents, and their on-ground experience translates boardroom ambition into working playbooks that Indian GCCs can adapt and apply. As the summit’s discussions increasingly turn toward an AI-enabled GCC hour, these global perspectives help separate genuine capability building from mere automation hype. From scratch ideas around talent, governance, and technology to full-fledged success stories of scaled operations, international speakers offer a reality check grounded in what has actually worked elsewhere. Their presence strengthens the summit’s core mission: shaping future strategy that can carry India’s GCC economy from its current $65 billion base toward the ambitious $450 billion vision projected for 2040.

Tech & IT

Technology and IT companies were the earliest adopters, and it shows. Offshore teams here accelerate product engineering cycles, build AI-driven features directly into existing software, and scale DevOps and MLOps pipelines to match release schedules that would overwhelm a smaller in-house team. For this sector, the offshore delivery center for AI projects isn’t a support function; it’s often where a meaningful share of the actual product roadmap gets built.

Banking & Finance Management

Banking and financial services bring a different set of demands, where accuracy and compliance matter as much as speed. Offshore teams here build fraud-detection models trained on transaction-level data, develop risk-scoring algorithms for credit decisioning, and manage sensitive financial data pipelines under strict regulatory and security frameworks. The work is less visible than a consumer-facing AI feature, but it’s often where the highest-stakes AI decisions actually get made.

E-Commerce & Manufacturing Industries

E-commerce and manufacturing pull ODCs in two different directions. E-commerce leans on offshore AI teams for recommendation engines, demand forecasting, and real-time inventory optimization. Manufacturing leans on the same underlying skillset for predictive maintenance, IoT-driven digital twins, and supply chain automation that reduces downtime before it happens. Different industries, same offshore engineering discipline underneath: data pipelines feeding models that make operational decisions faster than a human team could alone.

The question was never really whether an offshore delivery center could support AI and digital transformation; the sectors above already answer that. What separates the enterprises pulling ahead from the ones falling behind is how fast they restructure their ODC partnerships to keep pace with an AI race that isn’t slowing down.