Aviation GCCs in India The Transformative Front...

Evolved from cost-saving hubs to strategic centers of innovation, Global Capability Centers have become agents of digital transformation and strategic innovation for global organizations.

India with over 1700 established GCCs and employing more than 1.6 million employees has become a go-to destination for multi-national corporations to set up their GCCs. The factors driving the growth of GCCs in India are its abundant talent pool, steady business environment, cost-efficient infrastructure, next-gen technology, favorable government conditions, and major English-speaking population.

The innovative potential of India has been greatly harnessed by the aviation industry with giants like Collins Aerospace, Boeing, Bombardier, Rolls Royce, Airbus, Thales, and Lockheed Martin setting up their Global Capability Centers in India with a major presence in Bengaluru, Delhi-NCR, and Hyderabad.

Along with customized operational efficiency and safety improvement, the global capability centers in India focus on providing a competitive edge to their parent companies with innovative solutions, digital transformation, and technological advancements.

Core Functions of GCCs in the Aviation Industry

• Digital Transformation: GCCs have proved pivotal in driving digital initiatives, integrating advanced technology like cloud computing, AI, and data analytics to enhance operational capabilities and customer experience. Airbus with over 1000 IT professionals focuses on digital transformation including AI, IoT, and cloud computing with their Information Management Center in Bengaluru.
• Talent Development: Companies with tailored training programs leverage local talents to focus on enterprise architecture, data science, and cybersecurity, maintaining a competitive edge over their peers. This includes modernizing the core such as ERP and PLM systems to support Airline Design Engineering Activities, manufacturing plants, and assembly lines.
• Operational Efficiency: GCCs streamline processes, enhance service delivery, and manage core business functions. For example, the omnichannel technology team at US Airlines focuses on optimizing user experience across digital platforms.
• Collaboration & Innovation: Many GCCs such as Pratt & Whitney, collaborate with local institutions to foster research and innovation, ensuring that they remain at the front of the technological advancement.

Major GCCs in the Aviation Industry:

• Airbus: Employing over 1000 IT professionals, Airbus established its Information Management Center in Bengaluru in 2018, its second largest IM center after Toulouse. The center focuses on digital transformation including IoT, AI, and cloud computing.
• Pratt & Whitney: With their recently opened India Digital Capability Centre (IDCC) in Bengaluru, Pratt & Whitney looks to employ over 300 employees by 2027. As part of a broader investment strategy, the center is focused on engineering and supply chain operations.
• Boeing: In order to enhance its global operations, Boeing established its Global Capability Center in Bengaluru. The company has made significant investments in technology and talent pool with its capability center taking care of major functions including engineering services, IT support, and supply chain management.
• Honeywell: With a significant workforce dedicated to innovation in aerospace technology, Honeywell has established multiple centers in India with a technology solutions lab in Bengaluru, an automation center in Pune, and their central office in Gurugram, Delhi-NCR.

Sabre, a software and technology company in the travel industry is playing a major role in developing industry-leading solutions for the travel business with their Global Capability Center in Bengaluru, India’s Silicon Valley. With their travel and hospitality solutions in India,  Sabre has efficiently harnessed India’s talent pool to deliver the best experience to their customers and travelers.

The Indian GCCs are helping aviation companies with robust security measures, scaling their user experience, supplementing data capabilities, and product innovation.

With over 80% of aviation GCCs set up in the cities of Delhi, Bengaluru, and Hyderabad, the aviation industry is shifting its focus to India’s metro cities to benefit from its better connectivity, top-tier technology professionals, and ease of setup.

Inductus with its state-of-the-art Global Capability Center in India operates on the Build-Operate-Transfer (BOT) and Offshore Development Center (ODC) model, helping companies of all sizes set up their GCC in India. With an expertise of over 17 years in the domestic market, Inductus helps companies navigate effortlessly through the complex Indian system to establish their Global Capability Center. From location assessment to talent acquisition, Inductus takes care of all the prerequisites for a hassle-free setup.

Define your operational goals to us, and let us help you establish your GCC in India. Send us an email to ho@inductusgroup.com to schedule a meeting.