Global Capability Centers (GCCs) are widely considered the backbone of the Indian economy, transforming from their previous function of mere back-office operation centers into powerful hubs for innovation and development. These offshore centers, established by multinational corporations (MNCs), are reshaping India’s position in the global economy and significantly contributing to local economic growth. GCCs contribute to the development of local economies by creating high-value jobs that encourage innovation and attract foreign direct investments. The main focus of GCCs is to leverage the skills of the local workforce for global operations, stimulating infrastructure, and real estate development, mainly in cities such as Bangalore, Hyderabad, and Pune, where most GCCs are located. Thus, driving economic activity and contributing to the GDP of the country with a large pool of skilled talent present in India. As of 2024, India has over 1,800 GCCs, employing about 1.9 million professionals. Projections show that by 2030, India’s GCCs will reach between 2,900 and 3,500, employing around 2.5 to 2.8 million, thus reshaping the employment landscape in India.
With the establishment of GCCs in India, job creation is on a hike. There are varied opportunities provided for employment across sectors like the IT industry, finance, health, and engineering. GCCs are also paying 15-20% higher salaries than traditional IT companies to freshers in AI and ML-specific roles. This shift towards significantly lucrative jobs helps with alleviating unemployment and improving living standards for several individuals. Recently, many state governments have also announced GCC policies with financial incentives and upskilling initiatives, propelling economic growth in both tier-1 and tier-2 cities. For instance, Karnataka’s state government announced a draft policy to double the number of GCCs to 1,000 by 2029, creating an extra 350,000 jobs.
The establishment of GCCs has contributed to the emergence of best-in-class infrastructure in the form of tech parks, superior means of transport, and other public services. Such advancement in urban infrastructure, powered by state policies will eventually prove attractive for drawing investments as well as talent. This helps in creating a virtuous cycle for growth and modernization, and uplifting the local economy to high levels.
GCCs invest heavily in training and upskilling their workforce because they want a culture of continuous learning in their setup. This skill development program ensures that employees are well informed about the latest technologies and developments in the industry, thus becoming valuable assets to the global market. This existence of GCCs has also aided in the retention of local talent who would have otherwise looked for job opportunities abroad. Competitive salaries, hybrid work models, and zero layoffs, along with steady career advancement prospects, have helped the centers retain skilled professionals who thus contribute to the local economy instead of looking for overseas opportunities.
GCCs do contribute significantly to India’s economic output. At these centers, revenues accumulated were $64.6 billion in 2024, with predictions of over $100 billion by 2030. With this income flow into India’s economy, the national GDP increases, thus stimulating economic activities in the nearer regions of GCCs. This includes the development of supporting industries, such as real estate, retail, and hospitality, thus triggering a multiplier effect that benefits the overall economy.
One of the aspects under which GCCs influence the outside world is through a direct economic metric. However, another area is the most important: community development and upliftment. These goals are found among a lot of GCCs that engage in corporate social responsibility (CSR) initiatives for the benefit of education, health, environment, and other social welfare programs that enhance the quality of life in local communities and contribute towards their social development. GCCs also tend to create a culture of diversity and inclusion by giving employment opportunities to wide sections of society, further accentuating social cohesion.
A promising future for Indian GCCs can be foreseen based on their current trajectory. State governments have been creating a favorable environment for setting up and growing GCCs. Here’s how: These incentives were designed particularly to entice more foreign companies to set up their capability centers in India to stimulate more economic activity. Through their expansion from traditional metropolitan hubs into emerging cities, GCCs create continuous balanced regional growth across the major urban centers. This alleviates the historical pressure from primary cities and creates economic growth and jobs, as well as the development of infrastructure in smaller cities and towns.
The GCCs of India continue to innovate financial solutions globally for stronger and safer accessibility. Such centers are expected to reshape the delivery of financial services through the adoption of AI and process robotics automation, fintech partnerships, advanced analytics, access to talent, and cybersecurity innovations. The Indian Fintech industry is projected to grow to $ 150 billion in 2025. With this, India also ranks 3rd in establishing a FinTech ecosystem worldwide. Altogether, India’s BFSI GCCs are key innovation engines that are driving the wheels of progress for the global financial industry.
Key Contributions to Local Economies :
1. Employment Generation
2. Urban Development and Infrastructure Enhancement
3. Skill Development and Talent Retention
4. Economic Output and Investment
5. Socioeconomic benefits and community development
6. Future Outlook
Conclusion