Around 1500 Global Capability Centers (GCCs) have been set up by 2024 in Bangalore, India’s Silicon Valley, which is rapidly evolving into an international epicenter for GCCs. GCCs in Bangalore, initially founded by large multinational companies to take full advantage of the country’s talented workforce, have now transformed into strategic innovation centers. The introduction of AI in GCC throughout every aspect of business, from the automation of marketing to the creation of software, resides at the center of the current transformation. Building a workforce that should be capable of facing future challenges is necessary as GenAI keeps evolving job duties and company operations. More than 75% of Global capability centers in India are continuously supporting AI upskilling plans to grow further, as per 2023 NASSCOM research. Many MNCs, like Google, SAP, and JP Morgan, are transforming GCC companies in India into centers for innovation where competent employees benefit from cutting-edge technology to create transformation while performing global responsibilities. We’ll discuss establishing competency academies, working with educational institutions, and preparing this generation of employees for a GenAI-first future in this blog.
Generative AI is much more than a buzzword. GenAI is revolutionizing everything from powered AI development assistance to automated article creation. This provides the GCC in india simultaneously a challenge and an opportunity. AI tools boost productivity, but they additionally need a workforce that should be updated to communicate with these advanced technologies. Bangalore has the ability to be a leader in the evolution as it offers simple access to highly experienced professionals and data specialists.
GCCs in Bangalore, which started as back-end guidance, have become critical with international R&D, development of products, and innovation in AI. Different companies are converting their Indian campuses into AI power plants. The companies have established their in-house AI lab where employees get instruction regarding GenAI goods. An AI-focused learning initiative was recently launched by an Indian company with the objective of enhancing analysts’ competence in data science and Natural Language Processing (NLP).
GCCs in Bangalore are establishing AI learning centers to prepare their employees for the future by collaborating with universities and edtech companies. The “AI for Everyone” campaign, initiated by SAP Labs India, enables multidisciplinary groups to use GenAI in real-world company circumstances. In today’s scenario, along with tech professions, professionals in finance, marketing, and human resources also get training on strategies to employ AI tools to encourage imaginative thinking and streamline operations.
GCC In India, especially in Bangalore are collaborating with the best institutions, like IISc, IIIT-Bangalore, and IIT-Madras, on developing specific GenAI programs. Academic excellence and practical problem-solving skills are frequently incorporated within these kinds of programs. An AI program that was jointly developed by IBM and IIIT-Bangalore and is currently incorporated in IBM’s employee training initiative in India. In an attempt to speed up technological adoption and staff members’ immersion, GCCs in digital transformation are doing a great job with AI startups to thrive in innovative surroundings.
Upskilling for GenAI isn’t just about tools; it’s about mindset change. Many GCC companies in India are investing in fostering a growth culture, where learning is continuous, failure is accepted, and curiosity is rewarded. Companies are using: This cultural shift is essential in making AI adoption inclusive across technical and non-technical roles.
As the global business landscape pivots to GenAI, GCC in Bangalore is emerging as a beacon of workforce transformation. Their approach of blending upskilling, academic partnerships, cultural reinvention, and innovation is not only preparing employees for the future but also positioning India as a global AI innovation hub. For companies seeking to ride the GenAI wave, the Bangalore GCC model offers a clear blueprint: invest in talent, build agile learning ecosystems, and make AI everyone’s business.
Thinking of upskilling your GCC setup for a GenAI future? It is a good idea to partner with a trusted GCC enabler like Inductus GCC. We have a strong network of industry partnerships that drives transformational outcomes. The team is specialized in specific fields to help you reach from just an idea to a powerful global impact. Rest assured, it is a worthy investment to catalyze innovation and maintain a competitive benefit in the market.
GenAI refers to artificial intelligence models that can create new content like text, images, music, or code by learning patterns from existing data using models such as ChatGPT and more. GCCs in Bangalore are using GenAI to automate workflows, enhance coding, automate customer service, accelerate product development, and improve data analysis. The innovations are helping GCCs shift from support roles to global innovation hubs. GenAI bootcamps, certifications in ML/NLP, cross-functional training, and in-house AI academies are some upskill programs that have been offered. According to NASSCOM, 75% of GCCs in India have launched formal AI skilling initiatives, and the goal is to equip employees across all roles with future-ready AI capabilities. Many non-tech roles like HR, finance, marketing, and operations professionals are being trained in GenAI for automation, content creation, and data analysis. According to a 2023 NASSCOM report, over 60% of AI training in GCCs includes non-technical functions. This cross-functional upskilling helps democratize AI adoption and boosts overall productivity. The results of GenAI upskilling are productivity gains, increased internal mobility, higher innovation output, and workforce transformation. According to an EY India survey, India’s IT industry is projected to enhance productivity by 43%-45% over the next five years due to GenAI adoption, with software development roles seeing the most significant boost of approximately 60%. With multifaceted experience in Legal, Advisory, and GCCs, Yashasvi weaves law, business growth, and innovation. He leads a cross-functional team across legal, marketing, and IT to drive compliance and engagement. His interests span Law, M&A, and GCC operations, with 15+ research features in Forbes, ET, and Fortune. A skilled negotiator, he moderates webinars and contributes to policy forums.
GenAI's Growth & the Evolution
GCC in Bangalore: From Cost Centers to Innovation Centres
Developing Institutes and Training Programmes
Partnership with Companies and Educational Institutes
Cultural Shift: Building a Growth Mindset
Conclusion
frequently asked questions (FAQs)
Yashasvi Rathore