Indian GCCs as Digital Twins of Parent Companies

The term digital twin was first coined by NASA’s John Vickers back in 2010 and several industries today like healthcare and real-estate are increasingly adopting it. It is a technology that accurately replicates a physical object as a virtual representation. This helps with predicting risks, identifying areas of improvement, and streamline operations. The process is made possible with real-time analytics, AI, ML, and predictive methodologies to foster data-driven decisions, collaboration, and monitoring operations.

However, the concept of digital twin has evolved over time and the meaning has expanded. It is now synonymous with service models which act as ‘mirrors’ for their parent companies. Such is the case with global capability centers (GCCs) in India that are extensions of their parent companies and essentially clones their technical and non-technical operations to establish operational synergies. They are almost like a mirrored world that drives innovation and efficiency and are slowly morphing into a digital twin of their organizations.

This is quite an interesting idea and here’s a detailed overview of the same.

GCCs as Digital Twins of their Parent HQs

GCCs are global hubs of excellence that have taken a proactive stance in corporate digital transformation, driving competitiveness, growth, and success. They are all set to create 4.25 lakhs to 4.5 lakhs jobs in 2025 alone followed by 1 million jobs in the next 6 years. In short, they are expected to become hypercritical to IT and global service businesses by 2030. Here’s how. These offshore centers are mirroring operations of their respective parent companies to drive competence while bridging the geographical barriers between different overseas locations. Plus, they offer cost-efficient labour and significant cybersecurity for businesses to function smoothly.

Let us see how exactly are GCC digital twins.

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Real Time Visibility

GCCs are mirroring the required functions and operations of their headquarters to act as a real-time replica and encourage a unified organizational structure. There is a complete synergy between entities in terms of systems, processes, and resources to ensure complete transparency and visibility in the business. All of this is made possible with AI and automation in GCCs along with leveraging advanced cloud platforms, AI, and communication tools which help with real-time insights. Altogether, this also helps reflect ethical intentions while gaining stakeholders’ trust.

No Time Zones Restrictions

India is 4.5 hours ahead of the UK and 10.5 hours ahead of the USA. However, Indian GCCs offer flexible hybrid and remote work models, which make it possible for Indian employees to coordinate and collaborate with their U.S. counterparts in real time. They work on projects together and take synchronized decisions on time to deliver the desired results.

It becomes a simultaneous workflow where both the parent companies and the GCCs are working parallelly without communication gaps. This way these captive centers in India are successfully acting as a digital twin of their parent organizations.

Cultural Alignment

GCCs make sure to maintain similar value and culture as their parent organization. They uphold the same standards, goals, nature of work, and objectives for consistency across cross-border teams. However, they also act independently in terms of research, innovation, and market knowledge to add value to global businesses. They abide by local laws, market conditions, and workforce dynamics to remain compliant and avoid legal complexities.

Further, GCCs maximize India’s vast talent pool to welcome fresh perspectives and capabilities while ensuring they align with the ultimate vision. Overall, these have reduced inefficiencies and have brought about a sense of cultural integration.

Benefits of GCCs Acting as Digital Twins

Below are the top advantages of GCCs functioning with a mirror-like service model.

- Ensures consistency across international borders regardless of the distance while maintaining alignment with corporate strategies.
- Real-time update into operations helps to predict disruptions like cybersecurity risks and mitigate them before turning into a catastrophe.
- Quick decision-making thus ensures a fast turn-around time which accelerates time-to-market and offers high-end competitiveness.

However, it is crucial to remember that the extent of ‘mirroring’ depends on the scope and maturity of your global capability center. This is why it is necessary to work closely with trusted GCC enablers in India like Inductus who can help you set up a capability center that addresses all needs efficiently without having to compromise on any vertical of operations.

Next-Gen GCCs as Digital Twins

GCCs in India will continue to grow, but not only as digital innovation centers. They will mirror security protocols and technology stack while still operating at lower costs. They will provide access to robust research and innovation and allow companies to scale operations as per changing business needs. GCCs are further harnessing the most advanced technologies to ensure operational continuity and global expansion in the best possible manner.

Adding to this, the global capability centers are following the mirror-like structure to be able to closely imitate their parent companies and work in line with their business interests. No wonder, more than 50% of Fortune 500 companies have already set up their GCCs in India. This number is expected to reach 70% by the end of 2030.

Conclusion

Indian GCCs are no longer serving as traditional support units but strategic enablers of transformation by offering digital twin-like service. They will continue to mirror IT infrastructure, business processes and general culture and perspectives of a company with real-time reports thus mitigating risks and remarkably increasing resilience to operational challenges.

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It has already been predicted that GCCs will go much beyond replicating certain tasks to becoming centers for driving product development, sustainable practices, and strong cybersecurity protocols. Overall, GCCs are expected to turn into indispensable elements of the modern business landscape. So, collaborate with trusted companies that envisage and establish your GCC in India to drive innovation and efficiency which could ultimately be a game-changer for your business.