Top US Companies That Successfully Expanded to India via GCCs

May 30, 2025
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India’s Global Capability Centers (GCCs) have evolved through the past two decades from being small support centers to innovative strategic giants. India currently includes more than 1,800 GCCs, hires approximately 2 million professionals, and generates about US $64.6 billion in revenue, a rise of forty percent in only the past twelve months. GCC Consulting is currently projected to expand at a significantly faster scale; by 2030, the global market is projected to reach 2,400 GCC countries and be worth US$110 billion. India has further strengthened its place as the global GCC capital, with 65% of GCCs being managed by US-based companies. Leading US multinational companies, which range from financial institutions to tech giants, have capitalized on India’s powerful digital infrastructure, cost-effective ecosystem, and enormous STEM talent pool to expand their worldwide influence.

I. Beyond the Back Office – India's Strategic Ascent in the Global Enterprise Landscape

US business expansion includes handling the back-end operations; offices in different cities additionally assist with technology, R&D, innovation in artificial intelligence, and product development for parent organizations throughout the entire globe. 

Some prominent US companies that have effectively penetrated India through the GCCs are discussed in this blog to further more strengthen its position as a leader in innovation worldwide.

  • Microsoft India Development Center (IDC)

Microsoft’s India Development Center was launched in Hyderabad in 1998, becoming one of its largest R&D facilities outside Redmond. Today, it employs over 18,000 professionals across 10 cities, driving key innovations in Azure, Office suite, Windows, and AI applications. Microsoft has also committed US$3.7 billion to data center capacity in Telangana, significantly scaling its cloud and AI footprint.

  • Google India GCC

Google has major engineering hubs in Bengaluru and Hyderabad and contributes substantially to global products like Search, Ads, YouTube, Android, cloud computing, and machine learning solutions. Its GCC in India plays a central role in AI model development and platform optimization, especially for emerging-market adaptations.

  • Amazon India Development Center

Amazon’s innovation footprint in India is even more impressive: campuses in Hyderabad, Bengaluru, and Chennai support AWS, Alexa, e-commerce logistics, cybersecurity, and ML applications. The Hyderabad campus, covering over 9.7 acres and housing 15,000+ employees, remains the largest Amazon-owned facility globally outside the US.

  • Goldman Sachs Services India

The Bengaluru-based GCC of Goldman Sachs drives fintech innovation in advanced data analytics, algorithmic modeling, and risk engineering. It serves global asset management, trading platforms, and cybersecurity missions by enhancing the group’s digital-first agenda.

  • Walmart Global Tech India

Walmart Global Tech operates from Bengaluru and Chennai, spearheading walls-to-algorithms for omnichannel retail: AI-powered pricing, personalization engines, predictive logistics, and supply-chain optimization. Its GCC is crucial to both Walmart’s global strategy and the regional management of Flipkart post-acquisition.

  • JP Morgan Chase GCC

JPMorgan has grown rapidly in India, now employing around 55,000 people, roughly one-fifth of its global workforce, with planned growth rates of 5–7% annually. Its GCC centers across Bengaluru, Mumbai, Noida, Pune, and Hyderabad are core to functions like digital banking, cybersecurity, analytics, and compliance.

  • Salesforce India

Salesforce’s engineering teams in Hyderabad and Bengaluru are central to the global CRM giant’s R&D. Their focus includes Salesforce Einstein (AI), AppExchange tools, and domain-specific cloud solutions in finance and healthcare .

  • IBM India GCC

IBM’s GCCs in Bengaluru, Pune, and Hyderabad focus on emerging technologies like AI, hybrid cloud, blockchain, and quantum computing. They are instrumental in building enterprise cognitive systems and automating workflows for global clients.

  • Intel India

Intel operates its largest design center outside the US in Bengaluru, covering chip architecture, AI accelerators, high-performance computing, and 5G/edge computing technologies .

  • Guidewire Software

Guidewire is a US insurtech firm that has announced plans to double its India workforce to 1,000 by 2028, with nearly 500 employees already by the end of 2025 in Bengaluru and Chennai. This reflects a broader evolution of GCCs in India, from low-cost centers to strategic innovation hubs supporting global R&D, product engineering, and SaaS delivery.

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Why These US GCCs Thrive in India

  1. Talent Density: India produces over 2 million STEM graduates annually, fueling a continuous pipeline of developers, analysts, and engineers .
  2. Cost-Innovation Trade-off:  Indian GCCs offer global standards that are often up to 40% more cost-effective without compromising quality .
  3. Ecosystem Synergy: Cities like Bengaluru host over 40% of GCCs, fostering vibrant innovation clusters.
  4. Government Support: State incentives such as Uttar Pradesh’s GCC policy boost local setup, promote employment, and subsidize infrastructure.
  5. Strategic Emphasis on R&D & AI: GCCs now wield serious mandates, building IP and global products across AI, ML, cloud, and fintech domains .

Conclusion

US business expansion into India via GCCs has evolved from cost-saving back offices to innovation-first hubs. With India projected to have over 2,400 GCCs by 2030 and a combined market value near US $110 billion, the country is on track to define the next wave of global digital transformation.

By anchoring advanced engineering, AI innovation, and product development in Indian centers, US firms are positioning India as a vital strategic partner in global competitiveness and market leadership.

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Planning to open a GCC center in India. It is a good idea to partner with a trusted GCC enabler like Inductus GCC. We have a strong network of industry partnerships that drives transformational outcomes. The team is specialized in specific fields to help you reach from just an idea to a powerful global impact. Rest assured, it is a worthy investment to catalyze innovation and maintain a competitive benefit in the market.

frequently asked questions (FAQs)
1.
What role do GCCs play in AI and innovation?

GCCs play an important role in driving AI and innovation for global enterprises. They develop core algorithms, build AI/ML models, and create automation platforms for global deployment.

2.
What are the benefits for US parent companies?

US parent companies benefit from India-based GCCs’ large-scale talent, lower cost of innovation, rapid scaling, global delivery capabilities, and strategic time-zone advantages. They achieve up to 40% cost savings while maintaining high-quality innovation and delivery.

3.
Are GCCs evolving beyond support functions?

Yes, GCCs are rapidly evolving beyond traditional support functions. According to Nasscom, 70% of new GCCs have innovation as a primary mandate. This shift reflects a move from cost-efficiency to value creation and strategic capability building.

4.
Should more companies invest in India via GCCs?

Yes, more companies should invest in India via GCCs. The country offers a deep tech talent pool, cost-effective innovation, and robust digital infrastructure. The current momentum makes now an ideal time to scale GCC ventures in the region.

5.
How is the trend expected to develop?

The GCC sector in India is projected to grow to 2,400–2,500 centers by 2030, up from around 1,800 in 2024. Revenue is expected to surpass USD 110 billion, compared to USD 64.6 billion in 2023. The focus is rapidly shifting from support functions to high-value innovation and R&D.

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Yashasvi Rathore

With multifaceted experience in Legal, Advisory, and GCCs, Yashasvi weaves law, business growth, and innovation. He leads a cross-functional team across legal, marketing, and IT to drive compliance and engagement. His interests span Law, M&A, and GCC operations, with 15+ research features in Forbes, ET, and Fortune. A skilled negotiator, he moderates webinars and contributes to policy forums.


 

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