COPO MODEL : Shaping the Next Era of GCCs Evolution in India

Below is a holistic research-based approach where the Company Owned Partner Operated (COPO) Model in Indian GCCs ensures structured governance and operations while Inductus operates and optimizes the GCC with local talent, knowledge, and expertise. Read along.

Other features of excellence are zero capex and zero liability for the parent HQ along with operational flexibility and operational readiness in 90 days. Altogether, this approach eliminates complexities for MNCs while ensuring global corporate control for trust and client satisfaction.

The strategic foundation of the COPO Model is its features that scale and refine operations dynamically. Here’s a quick glance:

1. Exclusive Full-Time Employees (FTEs): Partner-employed  FTEs who are exclusive to the parent company ensuring full focus and project copyrights. 
2. Minimal Compliance Burden: Statutory and local regulatory compliance are managed by the partner which frees the parent company’s precious time. 
3. IP Ownership: The parent company retains complete control over proprietary knowledge and innovations thus ensuring complete ownership of intellectual property (IP).
4. Cost Efficiency: COPO runs on an operational expenditure (OpEx) model that reduces the need for upfront Capex thus accelerating time-to-market. 
5. Risk Diversification:The partner takes care of all operational responsibilities which reduces the need for risk handling by the parent company of the GCC. 

With these, the COPO Model in global capability centers stands out amid the BOT, Flexible, and COCO model as an exceptionally strategic choice. The powerful hybrid operational framework along with the operational expertise and infrastructure of the partner ensures minimal latency and costly delays.

To enhance speed and efficiency, Inductus has integrated the Digital Twin Process into its COPO Model and reshaped the future of GCCs in India. It is a mirror-like structure of GCCs  to replicate their global entities to function in the exact same ways. This collaborative strength helps with monitoring and optimizing operations in real time, predict and prevent the risks of AI-driven analytics, and set up global alignment by improving offshore operations.

• Pre-GCC Set Up Virtual Simulation : 3D modelling of the GCC infrastructure, virtual HR, and cost projection, and ROI. These help with precise planning and deployment  of necessary functions like finalizing the workplace, predictive hiring, and forecasting investment against returns.
  
• Operational Efficiency : This will include process automation, AI monitoring, identifying bottlenecks to fix them. Using digital twin technology increases speed and efficacy while also reducing the risks of human errors, especially in critical business verticals like finance.

• • Workforce Optimization: AI-driven recruitment and training for predictive talent management ensures filtered candidates, quick formalities, and seamless boarding.
    
  • Risk Planning: Disaster recovery, threat simulation, cybersecurity testing, and local/global compliance management to facilitate seamless operations. 

Now let us look at a dummy case study for clearer understanding.

Real World Scenario:

• • A Fortune 500 Fintech company expanding its Indian GCC.
    

Challenge:

• • Roadblocks in talent acquisition, scalability, and compliance when establishing a GCC in India with 1,500 employees. 

Inductus Advantage:

• • Inductus implements the COPO Model to tackle hiring and operational setup while placing strategic control in the hands of the MNC.
  • Inductus also simulated process flows and workload distribution with the Digital Twin technology while also optimizing workplaces  and IT.

Results: 

• • 40% cost savings in operations. 
  • 20% productivity improvement. 
  • Future-ready business transformation. 
  • 100% regulatory compliance. 
  • Seamless integration into the global corporate landscape.